Emotional Intelligence: The Key to Patient Care, Staff Retention and Productivity
OVERVIEW
Would you:
- Like to decrease the level of conflict with the staff within the office?
- Like to improve communications between staff and patients?
- Like to see improved patient care with more referrals?
- Like to understand why a patient says no to a specific procedure?
- Like to move from being a good dentist to a great dentist?
Every major discretionary (dental) procedure is first and foremost an emotional decision for your patients. Effective leadership, especially of a dental practice, demands emotional competency. Therefore, E.I. (emotional intelligence) is critical to success.
Often the most intellectually gifted (high I.Q.) and technically excellent professionals seem to be on a never-ending journey to elevate their technical competency. But, many end up frustrated, or exhausted, as they encounter countless recurring leadership and staff problems
Individual relationships create the workplace climate and n turn, the climate shapes the ways employees and patients relate to each other and the organization. So working on the relationships through EQ is a high-leverage solution to improve performance and productivity.
WHO SHOULD ATTEND
This course is available to all members of the dental team.
KEY BENEFITS
As the individual attains enhanced skills, benefits accrue to the individual, the team and the dental practice overall:
Personal
- Improved quality of decisions
- Time saved
- Better emotional self-management
- Candid information given
- Candid information received
- Increased energy level
- Calmness under fire
- Quality personal time
- More creative ideas/strategies
- Improved influencing skills
Team
- Candid communication
- Increased trust
- Positive moods
- Increased initiative
- Willingness to challenge ideas
- More energy
- Increased productivity
Dental Practice
- Better role modeling
- High quality, timely project completion
- Retention of leaders
- Increased employee commitment
- Significantly improved customer service
- Increase in patient retention
- Increase in patient referrals
WORKSHOP OBJECTIVES
By the end of the course participants will have:
- Reviewed the meaning of Emotional Intelligence and discussed its relevance in your workplace
- Reviewed the competencies of Self Reflection, Self Management and Empathy and practiced them all in a hands-on active learning environment
- Completed and received the results of your EQ in Action Profile
- Gathered feedback from colleagues to use in further development plans
- Identified the skills required to develop Emotional Intelligence within themselves
- Identified some of their emotional triggers and developed a strategy to handle them
- Practiced new acquired skills in real time
To learn more about this intensive program, call 1-866-921-0333 today.
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